Your Best Ears IEMs come with a 1-Month fit warranty and a 6-Month functionality warranty.
Your 1-Month fit warranty mean that if for any reason you feel that the fit of your custom earpieces aren’t quite right, let us know! We’ll do everything we can to make them just right for your fit and get them back to you as soon as possible. Your 6-month functionality warranty protects you in case your internal drivers fail prematurely. Should you experience a technical problem with your Best Ears IEMs, please visit the Support section of our website. Should we deem that your earpiece is beyond repair, we will provide you with a replacement at no cost. This warranty does not apply to physical/cosmetic damage such as scratches, cracks, dropping in water or general wear and tear. If your IEMs were submerged in water and no longer functional, we cannot help you and you should not send them in. Once we open your earpiece (which cannot be undone) to inspect it, we would discover the water issue and could not provide you with a replacement.